Privacy Policy
Ground & Ember
Last updated: February 12, 2026
Ground & Ember (“we,” “our,” or “us”) operates https://groundandember.com (the “Site”).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Site.
Information We Collect
When you visit or use our Site, we may collect the following types of information:
Personal Information you provide to us
When you place an order, create an account, subscribe to emails, or contact us, we may collect:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Order and purchase information
We do not store your full payment card information on our servers.
Automatically collected information
When you browse our Site, we may automatically collect:
- IP address
- Browser type and device information
- Pages viewed and time spent on the Site
- Referring website or link
This information helps us understand how visitors use our Site and improve the experience.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your purchase
- Provide customer support
- Send updates or marketing emails (only if you choose to receive them)
- Improve our website and services
- Prevent fraud and maintain site security
Payments
Payments on our website are processed through third-party payment providers such as Stripe and/or other payment processors.
Your payment information is handled securely by these providers and is subject to their own privacy policies. We do not receive or store your full credit card details.
Shipping & Order Fulfillment
Your name, address, and contact details are shared only as necessary with shipping carriers and fulfillment services in order to deliver your order.
Email & Marketing
If you sign up for our mailing list, we may send you emails about:
- new products
- special offers
- updates from Ground & Ember
You can unsubscribe at any time by clicking the link at the bottom of any email.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- remember your preferences
- understand site traffic
- improve site performance
You may disable cookies in your browser settings, but some features of the Site may not function properly.
Google reCAPTCHA
We use Google reCAPTCHA v3 to protect our website from spam and abuse.
reCAPTCHA may collect information about your device and browsing behavior to determine whether you are a human visitor. This data is subject to Google’s Privacy Policy and Terms of Service.
Third-Party Services
We may use third-party services such as:
- website hosting providers
- analytics services
- email marketing platforms
- payment processors
These services only receive the information necessary to perform their functions and are not permitted to use it for their own marketing purposes.
How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information.
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- access the personal information we hold about you
- request correction of inaccurate information
- request deletion of your information
- opt out of marketing communications
To make a request, please contact us using the information below.
Children’s Privacy
Ground & Ember does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a new “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Ground & Ember
Email: hello@groundandember.com
Website: https://groundandember.com